This Acceptable Use Policy (the “Policy”) applies to Voipedia and all of its affiliated entitles. This Policy sets forth those activities prohibited by Voipedia to users of Voipedia services (the “Services”). This Policy is applicable to each Customer of Voipedia and any users gaining access to the Services through a Customer (collectively with Customer, “Users”). All capitalized terms not otherwise defined herein are as defined in Customer’s agreement(s) (“Agreement”) with Voipedia.
1. Purpose. This Policy is designed to assist in protecting the Services provided by Voipedia, the Voipedia network, Users of the network, the Internet and the Internet community as a whole from improper and/or illegal activity and any activities contrary or in violation of to this Policy are prohibited.
2. Prohibited Activities. A User’s failure to comply with this Policy constitutes a violation by Customer as determined in Voipedia sole discretion (“Violation”), with each such failure constituting a separate Violation. A Violation of this Policy may result in suspension or termination of Service and/or termination of Customer’s Agreement, as described below. Customer shall immediately notify Voipedia if they know or have a reasonable suspicion that a User of the Services is using it in Violation of this Policy. Customer shall contractually require that all Users comply with this Policy. Prohibited activities include, without limitation, the following:
2.1 Illegal Use. Use of the Services in violation of any law is prohibited. This includes but is not limited to violations of e.g., the Telephone Consumer Protection Act, slamming or the like. Any use of the Services for the transmission, distribution, retrieval, or storage of material (“Transmission”) that violates any law or is in furtherance of any criminal enterprise is prohibited, including, without limitation, the following: (i) Intellectual property – unauthorized Transmission of material protected by patent, copyright, trade secret, or other intellectual property right (including, without limitation, the Digital Millennium Copyright Act); (ii) Inappropriate content – any Transmission of material that is obscene or constitutes child pornography, material that is libelous, defamatory, hateful, or that constitutes an illegal threat or abuse; (iii) Export control – Unauthorized Transmission of any material that may violate export control laws or other regulations (iv) Forging of Headers – misrepresenting or forging message headers to mask the originator of a message; (v) CAN-SPAM ACT – failure to comply with all provisions of the CAN-SPAM Act (15 U.S.C 7701, et. seq., and 16 CFR Part 316).
2.2 Services and Network Security. Voipedia makes no guarantee regarding, and assumes no liability for, the security and integrity of any data or information transmitted by a User over the Internet. Use of the Services is subject to CALEA. Any attempt to breach system and network security measures is a Violation, and may result in criminal and civil liability. These Violations include, without limitation, the following: (I) Unauthorized Access – Users may not attempt to gain unauthorized access to or attempt to interfere with the normal functioning and security of Voipedia network or any other system, computers, accounts, or networks or purposely breach firewalls or security measures of another company’s or individual’s system (hacking); (ii) Unauthorized Monitoring – Users may not attempt to monitor any information on any network or system without authorization from the network administrator; (iii) Interference – Users may not attempt to intercept, redirect or otherwise interfere with communications intended for others; (iv) Fraud/Forgery – Users may not impersonate another party by altering IP addresses or forging TCP-IP packet header information within an e-mail or newsgroup posting.; (v) “Denial of Service Attacks” – Users may not cause or further a denial of service attack or otherwise flood or attempt to overload a system; (vi) Virus Transmission – Users may not intentionally or negligently transmit files containing a computer virus, Trojan Horse, worms, corrupted data or other destructive activities.
2.3 E-mail and Usenet News. Customer agrees that it shall be responsible for monitoring the use of the Service and that Voipedia shall not be obligated to monitor such use. Customer agrees that the following uses are Violations: (I) Unsolicited E-mail – Customer may not allow the Services to be used to transmit SPAM or collect the responses from excessive volumes of unsolicited commercial e-mail messages. “SPAM” shall mean an unsolicited bulk e-mail sent to a recipient where: (a) the recipient’s personal identity or context are irrelevant because the message is equally applicable to other potential recipients and (b) the recipient has not verifiably granted deliberate, explicit and still-revocable permission for it to be sent. The use of another provider’s service to send unsolicited commercial or bulk e-mails, SPAM or mass mailings to promote a site hosted on or associated with the Services is similarly prohibited; (ii) E-mail Relay – the use of another party’s e-mail server to relay e-mail without express permission from such party is prohibited; (iii) Usenet – all postings by Users to USENET groups must comply with that group’s charter and other applicable guidelines and Policy. Cross-posting and continuous posting of off-topic messages including commercial messages, is prohibited; (iv) Bulk e-mail – Customer shall not allow the Service to be used to send bulk e-mails unless the recipient of such e-mail has verifiably confirmed permission for the address to be included on the specific mailing list, by confirming (responding to) the list subscription request verification (“Closed-Loop OptIn”); and (v) Blacklisted IP-Address – Customer may not allow an IP-Address that is registered to Voipedia and used by Customer to become blacklisted, banned or blocked by a third-party that monitors improper or illegal use of the Internet.
2.4 Complaints. If Voipedia receives any complaints from third parties with respect to a User’s use of the Services (“Complaints”), Customer shall, within twenty-four (24) hours, respond to such Complaints to the reasonable satisfaction of Voipedia and any failure to so respond shall be deemed a Violation authorizing Voipedia to take any of the actions described in Section 3. In addition, in the event Voipedia receives more than three (3) Complaints in a one-month period or more than ten (10) Complaints in any ninety-day period, it shall be deemed a Violation authorizing Voipedia to take any of the actions described in Section 3. In the event that Voipedia has a good faith suspicion that Customer is in violation of Section 2, Customer shall, within twenty-four hours of a request by Voipedia, provide to Voipedia a copy of any Transmission or e-mail that caused such suspicion or generated a Complaint as well as the underlying consent by the recipient to receive such Transmission or e-mail, provided that, Customer shall take appropriate action to protect the privacy of the recipient.
Customer shall not use any of our service for any fraud activities not limited to
(a) Any threatening calls or any calls pretending to be from any government agency employee
(b) Robocalls (prerecorded or artificial voice) to residential or wireless phone numbers without prior express recipient consent
(c) Marketing, sales, or other solicitation calls to a residential subscriber on the national do not call registry
(d) Prerecorded messages of any type that do not identify the name of the entity responsible for initiating the call and a telephone number to reach that entity
(e) Use of any calling party number which has been altered and/or to which the calling party does not have the rights to use.
3. Warning / Suspension / Termination. In the event of a Violation, Voipedia may, in its sole and absolute discretion, take any or all of the following actions: (I) Warning – Voipedia may issue a verbal, e-mail or written warning notifying the Customer of the Violation and the corrective action that must be taken. A warning may also provide that Voipedia will suspend or terminate all or part of a Customer’s service in the event of any additional Violation; (ii) Suspension – Voipedia may suspend, with or without warning, all or part of a Customer’s Service and may condition restoration of such Service upon Customer affecting corrective action; (iii) Termination – Voipedia may, with or without warning, and with or without prior suspension terminate all or part of Customer’s service and may terminate Customer’s Agreement.
The foregoing is not an exhaustive list of actions Voipedia may take in the event of a Violation and suspension or termination of Customer’s Service is not an exclusive remedy and shall not affect any other rights Voipedia may have under the Agreement. Voipedia shall have no liability to Customer or Users in the event the Customer’s Agreement is terminated and/or a User’s service is suspended or terminated in accordance with this Policy.
4. Miscellaneous. Failure of Voipedia to enforce this Policy or take any action with respect to a Violation shall not constitute a waiver of its right to enforce any other Violation. Voipedia takes no responsibility for any material created or accessed via the Services and does not monitor, verify, warrant or validate the integrity, accuracy and quality of information it receives or transmits, but reserves the right to do so in the event it has a good faith suspicion that a User may have violated this Policy. Voipedia will cooperate with appropriate law enforcement and government agencies or other parties involved in investigating claims of illegal or inappropriate activity. Voipedia reserves the right to modify this Policy at any time by communicating such modified Policy to Customer or by posting it on Voipedia website at www.thevoipedia.com, effective upon posting.
5. Traceback Cooperation:
Customer will cooperate with the Industry Traceback Group (“ITG”) managed by USTelecom or any consortia with intent to conduct private traceback;
(A) respond within 24 hours to requests for Traceback Information received from the ITG administrator or any other consortia;
(B) conform to ITG policies and procedures; and
(C) respond to “Do Not Originate” or “Trace Forward” requests made by the ITG administrator.